Screen Recording For Problem Solving

When using software programs or operating systems, it's not uncommon to encounter technical problems that need to be documented for further reference or analysis. In such cases, having a image capture of the issue can be incredibly valuable. But, many users are not sure how to take record evidence of an problem. In this article, we'll walk you through the simple steps to capture screenshots and record evidence of issues.



Taking a Screenshot



Taking a screenshot is a easy process that varies due to the operating system you are operating. Here's a step-by-step guide for Mac users:



For Windows:


Press the Print Screen key shortcut (usually located between the Ctrl and Scroll Lock key keys) on your keyboard.
Open the image editing software (pre-installed on PC or obtain elsewhere) or any other image editing software.
Press Ctrl + V to paste the screenshot into the application.
Save the screenshot with a description that describes the issue.
You can also use the screen capture software in Windows 10 and later versions to record specific regions of the screen or take a screenshot of an open window.

For Mac:

Press Command + Shift + 3 (for a full-screen screenshot) or Control + Shift + 4 (for select a particular area of the screen) on your input device.
Release the keys to capture the image.
You'll see the image saved on your desktop as a image file.
Name the image with a informative file name, and save it in a designated folder.

Recording Evidence


Recording a video recording of the problem provides more information than a image capture and can help support teams diagnose the problem more precisely. Here's how to record a video recording on Mac:



For Windows:


Obtain and install and open OBS Studio (free tool).
Choose the region of the screen you want to capture by clicking on the "+" button in the "Sources" panel.
Select the video settings (quality, resolution, and frame rate).
Click the red "Start Recording" button to begin the capture.
Once you've completed the capture, click the red button "Stop Recording" button.
Save the video file with a relevant description.

For Mac:

Obtain and install and open QuickTime Player (free tool).
Go to File > Select New Screen Recording (or use Command + Shift + 5).
Select the region of the screen you want to capture or choose to record the entire screen.
Click the red button button to begin the capture.
Once you've finished the capture, click the red button button.
Save the video file with a informative name.

Tips and Tricks

Always make sure you have sufficient capacity to save your images and video recordings.
Organize your screenshots and captures in order by creating directories and naming them with meaningful names and mega888 explanations.
Use distinct and informative file names, including the error type.
If the problem occurs frequently, consider recording a longer recorded sequence to capture all instances.